Module Code: ard-hero
Module Code: ard-list-faqs
Categories
Booking (6)
Insurance/Visa (4)
Arrival/Departure (4)
Students Welfare (4)
The Programme (2)
Academic (11)
Ardmore Life (8)
Excursions & Activities (7)
Residential Accommodation (10)
Homestay Accommodation (2)
Food (3)
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How is the level of English determined?

On the first day of lessons each student takes a placement test to determine their level of English.
From there, they are divided into six levels of ability and are taught accordingly, using the Ardmore workbook specifically designed for their level.

Are the courses suitable for students who speak limited English?

Yes, we can accept all levels of English including students with limited English.

How many English lessons will students have per week?

Each student will receive 15 hours of English tuition per week divided over 5 mornings or afternoons.
Each daily session consists of 4 lesson periods of 45 minutes plus a 30-minute allowance for breaks.

How long does the course last?

Course duration are usually two weeks, however this is regularly extended to 3 and 4 week courses.
One-week stays are also available.
Please speak to an Ardmore member of staff for dates and availability on our contact page.

How is the English taught?

Ardmore’s English language courses are designed to help students not only increase their knowledge of English grammar and vocabulary, but also their confidence in using English.
We always teach ‘spoken English’ which is up-to-date and relevant. Our courses are designed to really help students improve communication skills.
Therefore, lessons include plenty of opportunities for students to use the language. Classroom activities include role-play, pair-work, group-work, group projects, surveys, questionnaires and games. Emphasis on communication helps students to use English for a variety of purposes and in a variety of situations.
Our aim is simply to build students’ knowledge and confidence of English.

What qualifications do the teachers have?

Our teachers are qualified professionals, and some also hold a CELTA, TESOL or equivalent teaching qualification.
All our teachers work very hard to provide interesting and fun language lessons. Teachers are friendly and always happy to help.

How many students per class will there be?

Students will be taught in a maximum of 15 class size.

Will the student need to bring their own course books?

No, Ardmore will provide all the necessary course materials. There are six levels of workbooks to suit every student’s level of English.
Students are advised to bring pen, pencils, notebook and a mini dictionary (dictionaries are optional, some are available in classes).

Will the students practice their English throughout the course?

Students will be encouraged to speak and practice English at all times throughout the course: mealtimes, sporting and leisure activities, whilst on excursions and in the accommodation.

How is the student’s progress checked?

At end of each course students will be tested on their progress, which is then mapped against their original score to show their improvements made whilst with Ardmore.
All students are issued with an Ardmore Diploma Certificate on departure, after being tested on reading, listening, speaking, writing, group work, everyday English and their overall progress. All marking is undertaken by their teachers.

Are courses suitable for students who speak only a little English?

Students will need to have at least a basic level of English to understand lessons, instructions, and activities in order to enjoy the stay

Will the centres and classes be of mixed nationalities?

Ardmore currently teaches students from over 50 different countries, spread across all our centers. Students are grouped according to their English ability and not only on their age or nationality. This creates a need to communicate in English as a common language, and allows students to develop new international friendships. We also operate closed groups for non-summer courses.

What’s included in the programme?

  • Full board Residential/ Home Stay accommodation
  • 15 Hours of English per week taught by Qualified EFL Teachers
  • Entry and exit test, with Ardmore workbooks to use and retain, plus an end of course certificate
  • Excursions
  • Multi-activity programmes with Ardmore Activity Leaders
  • Evening entertainment

Which day should the students arrive and depart?

The courses run from Sunday to Sunday.
Please speak to your Ardmore contact or our general information line, to discuss arrival dates.

Can the students have extra sports lessons?

Yes, we run many different Sports Academies and Special programmes. Please speak to a member of Ardmore staff for further details, or alternately visit the Ardmore Sports Academies section on our website. The following options are currently available:

    • Ardmore Football Academy
    • Ardmore Rugby Academy
    • Ardmore Tennis Academy
    • Ardmore Golf Academy
    • Ardmore Basketball Academy
    • Ardmore Dance and Drama Academy
    • Ardmore Horse Riding Academy

What kind of activities will students do?

On Multi-Activity Programmes:

    • In the UK: Football, Arts & Crafts, Aerobic, Badminton, Tennis, Volleyball, Basketball, Hockey, Dance, Swimming and more…
    • In the USA: Football, Arts & Crafts, Dance, Tennis, Swimming, Softball, Touch Football, Ultimate Frisbee, Basketball, and more…

What evening activities are there?

Evening activities will vary depending on the centre: Talent Show, Culture Show, Disco, Games Evening, Sports Tournaments, Casino, Film Evenings and many more…

Where will students go on excursions?

On excursions, students will visit local places of interest and attractions, which depend on the location of their centre. Please see each centre’s web page for further details. On our standard programme, students will have half day and full day excursions per week.
Ardmore also offers Discovery Programmes and Academies at selected centres, where students will enjoy more excursions per week.
Students will always be accompanied by Ardmore staff, at a ratio of at least 1:20, as well as the Foreign Group Leaders accompanying the groups.

Are all excursions and activities shown on your Sample Programme included?

Yes, all excursions and activities shown in the sample programme are included in the package.
The excursions and activities can however be moved around for operational reasons.

Are the centres residential or homestay?

We offer residential and homestay stays in the UK and in the USA.
Please refer to each centre webpage to find out what is available at each specific location.

What is it like at an Ardmore centre?

Ardmore prides itself on its high-quality centres, which range from traditional British Boarding Schools and University and College Campuses, to our own Language Schools.
Ardmore is accredited by the British Council in the UK, which ensures the quality and standards of all our courses and centres.
Please see our Course Listings page for full details of what’s on offer.

How do students keep their belongings safe?

We advise that students bring a lockable suitcase. In addition, all centres have a safe. We recommend that students to do not bring highly valuable items with them.

How much money should students bring?

Our course prices already include accommodation, meals, workbooks and excursion entrances, therefore we do not recommend that students bring too much pocket money. Parents may like to provide them with enough for souvenirs and snacks.

Who is responsible for the student’s money?

The student will need to take responsibility for his or her spending money. Each centre will have a safe, but we also advise students to bring a lockable suitcase for extra security.

Can the students take money out from their banks?

Most of our centres do not have facilities on site, but it is possible for students to use ATM’s whilst out on excursions. It is not advisable to rely on this as the only form of access to spending money, as it is not always convenient to use an ATM whilst on excursions. Also, please contact your bank to notify them of the trip abroad.

Is there a safe on centre?

Yes, each centre has a safe on site. Only the centre director and senior members of staff will have access to this.

Can parents send money?

Yes, it is possible for the parents to send money. Please contact an Ardmore member of staff at head office or the agency the course was booked through. This should only be used in emergencies.

Who will the students share a room with?

Students can be placed with their friends or other students from their group. Alternatively, some students may like to mix internationally. We will always try and accommodate any requests.

Will the students be in same gender rooms/blocks?

We always divide male and female students in the accommodation, including the bathroom facilities.

How many students share one bathroom?

The average ratio is 1:7, however each centre will vary.

Is linen provided?

Yes, all bed linen is provided; this is washed at least once a week.

Will they have to bring a towel?

Students will need to bring their own towels; both our residential and home stay centres do not provide them.
Students are advised to bring a face towel and bath/swimming towel.

Will the students be able to do their laundry?

Bed linen is washed by the centre every week.
We encourage personal laundry to all students. Depending on the centre, some students will be given a laundry bag where the washing will be done by the centre, and others will have access to laundry facilities.
Ardmore always provides the washing power, but in some cases students are required to use a coin to operate the machine. An Ardmore member of staff is always on hand to assist students if necessary.

What time will the students have to go to bed?

In residential centres, all students must be back in their rooms at 22:00, with lights out at 22:30.

Can my students leave the college premises alone/without supervision?

No, students of any age must always be accompanied by a member of Ardmore staff or their Group Leader if travelling as part of a group.

What food can students expect at homestay centres?

  • A breakfast which may include: cereal, toast, fruit, yoghurt and fruit juice
  • A packed lunch
  • A plated evening meal with the family

What food can students expect in residential centres?

  • A breakfast which may include: cereal, toast, fruit, yoghurt and fruit juice
  • A plated lunch when on the campus, or a packed lunch on excursion days
  • A plated evening meal at the college

Each centre will vary slightly, however we always ensure that there are a variety of choices, with healthy and nutritious food.

Breakfast at residential centres: selection of different options

Lunch and Dinner includes at residential:

  • Meat options and Vegetarian options, Carbohydrates, Vegetables, Deserts, Drink

When will the specific host family placement be available?

Host Family lists are provided 7-14 days before arrival. These lists are carefully checked by the administration team at Ardmore. We urge you to provide the student details as far in advance as possible to help staff prepare the list. Host families cannot be changed by the Agent or Group Leader. Requests can be made in advance of arrival, but we do not guarantee we can make the changes.

What is the first meal and last meal?

We provide 21 meals per week (weekends may differ according to centre, as some centres allow for students to have “brunch” on Sundays). On arrival and departure days, packed meals may be provided depending on arrival/departure times. Additional meals, outside of the 21 per week, are available for purchase. Please contact your representative for more details.

What if the student becomes homesick?

  • We understand that some students are homesick when they first arrive in England. Ardmore recommends that parents discourage their student from calling home too often, and try to persuade them to speak to someone at the centre if they need something.
  • Individual students will be looked after by the Senior Welfare Leader/Head of Pastoral Care – who will assist the student to settle in, introduce them to other students and answer any questions they may have. If the student cannot overcome their homesickness and wants to return home, we will assist them in any way we can to make their return home as stress-free as possible.

How many members of Ardmore staff are there?

The Ardmore Group carefully selects centre staff, many of which have worked with us year on year. To ensure the safety and supervision there will always be:

  • At least 1 Ardmore Activity Leader per 20 students on excursions/activities
  • 1 teacher in class at all times
  • 1 adult per 20 students in residences

In each Ardmore Summer Education centre there is:

    • Centre Director
    • Director of Studies
    • Head of Pastoral Care
    • Head of Sports & Activities
    • Senior Welfare Leaders
    • Ardmore Activities Leaders
    • EFL Teachers

Is there internet access?

Most of our centres have internet access; however, this will vary from centre to centre. We advise students not to bring laptops, and we encourage students to limit their use of internet, to maximise their experience at an Ardmore Centre.

Can students bring their mobile phone?

Yes, students can bring a mobile phone, however they should be aware of the high overseas calling cost. Students are asked to not use their phone during lessons and activities to maximise their experience at the centre and socialise with the different students from all different nationalities.

Are there opportunities for additional excursions?

Yes, additional excursions are available. Please speak with your representative about Bespoke Programmes.

Can a group leader take students on an excursion with Ardmore staff?

Yes, they can take students off site without a member of staff. They will be required to sign a Group Leader Release form which includes a risk assessment that they agree to. The leadership team needs to be aware who is off site for safety reasons and will also ask when they will arrive back on centre.

Can my students leave the college premises alone/without supervision?

No, students of any age must always be accompanied by a member of Ardmore staff or their Group Leader if travelling as part of a group.

Can my students take public transport alone to reach or leave the centre?

At Ardmore we provide meet & greet and transfers to all airports and railways stations that can be booked in advance prior the student arrival and departure.

How to book your stay with Ardmore?

As an agent, to make a booking, please complete a group booking form or an individual student booking form and send it to Ardmore Language Schools.
If you require information prior to booking, please feel free to contact us, where an Ardmore member of staff will be able to help you.
For bookings made through an agency, please go directly to your contact there.
We must also receive a deposit in order for the booking to be considered provisional – please see our Booking Terms and Conditions for more information.

Where can course prices be found?

Please contact an Ardmore member of staff for pricing questions.
Alternatively for bookings made through an agency, please go directly to your contact there.

What happens after you have booked?

We will confirm that we have received and processed your booking and will give you a unique reference number which we ask that you quote in all correspondence.
The booking will remain provisional until the full balance is received. We will send you further information relating to your course when available.

Who can you speak to about a booking?

We understand how important it is to keep you informed about your booking and our friendly Head Office staff are available by email (info@theardmoregroup.com) or by telephone (+44 (0) 1628 826699) Monday to Friday (9:00 – 17:30 GMT) to answer any questions you may have.

What deposit is required?

A minimum of 10% deposit is required to secure the booking. Full payment must be paid 4 weeks prior to arrival.

What payment options are there?

Please make payment to Ardmore via bank transfer or credit card, quoting your booking reference at time of payment. Please see payment instructions on your invoice or booking forms’ terms and conditions

How does the student travel to the centre from the airport?

Return transfers are not included in the Ardmore Package but can be booked prior to the arrival. We will then arrange return or single airport transfers with Meet & Greet Service. Each of our transport suppliers are reputable companies, all of which we have audited to check their safety records, as well as being police checked. Groups of students will travel by coaches with their groups. Individuals students will be met and have a private transfer to the centre. Please contact your agent to book this service.

Does the student require travel insurance?

It is essential that everyone on our courses/programmes is fully insured. It can either be booked privately or through Ardmore who provides basic travel insurance. Please ask your agent for the policy schedule (available in 8 languages including English) so that you can ensure the cover details are what you need and in case you need to arrange extra cover.

If you wish to use your own policy for the student(s) that is perfectly acceptable – however, we do need a copy of the policy for our records before the student arrives.

Does the student require a visa to travel to the UK?

Students travelling to the UK from the rest of the world may require a visa. Please check and then specify at the time of booking, Ardmore will provide you with a signed and stamped visa letter to give to your local embassy.

How will the student receive their visa?

Students will need to take their Ardmore visa letter to their local British or American embassy, who will then issue a visa.

Does the student require a visa to travel to the USA?

  • Many countries have joined the American visa waiver programme, but not all. You will need to check and apply on the ESTA web page. Students travelling from the European Union to the USA, will need to apply on the ESTA web page on the following link. https://esta.cbp.dhs.gov/
  • Countries part of the American visa waiver programme can be checked at : https://esta.cbp.dhs.gov/esta/
  • Any countries that are not part of the visa waiver programme with the USA will have to apply for a tourist visa. Ardmore will provide you with a signed and stamped visa application letter to give to your local embassy.

What if the student has a medical condition/allergies/dietary requirement?

You must advise of your students’ dietary/medical requirements at the time of booking on the Ardmore Booking Form. This is very important so that we can pass on vital information to our Centre Staff in good time.

Where does the student store medicine?

Medicines can be stored at the centre and refrigerated if necessary. Please inform us before travel and the student with details of the dosage and administration requirements. Please note students are responsible for their own medication.

How will the student get home safely to the host family?

We will try and allocate students as close to the centres as possible, however all students are placed in areas with other students, as well as sharing the host families. They will then be shown the route to walk or the bus to take. In addition, they are given a student card with 24-hour contacts to a local Accommodation Officer.

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The Ardmore Advantage 

We focus exclusively on young learners
It’s not just another part of our business. We design our courses bearing in mind the welfare considerations, teaching methodology, and activity programming best suited for juniors. We take pride in giving our full attention to crafting and delivering the best English language programmes, specifically created for young learners.

Safeguarding our students is our top priority

All staff must clear a complete background check process and are trained in safeguarding policies and procedures.

More than 35 years of industry expertise

We take pride in the reputation we have earned for providing outstanding English language programmes.

Multilingual, year-round support for our partner agents

Ardmore has Head Offices in the UK and USA with local, 24/7 emergency numbers during all courses. The majority of our Head Office staff has 5-20 years of experience with Ardmore.

Opportunities to mix with British students

Through collaborative programmes with our sister companies, SuperCamps and Bushcraft, international students get the chance to live and learn with native English-speaking peers.

Wide variety of centres to choose from

Ardmore has an impressive portfolio of elite universities and traditional boarding schools, spread across countryside and cities around the world.

Flexibility and client satisfaction

We are happy to tailor programs and make adjustments in order to ensure that our students have an outstanding experience.

Customised academic materials

Students are provided with placement tests, exit tests (progression assessed), and workbooks to use and take home with them at the end of the course. All content is created by educational specialists for the Ardmore program.

Superior nationality mix

We believe that a diverse nationality mix is the key to practising English outside the classroom. Last year we welcomed 12,000+ students from over 50 countries.

Proud members of the Active Learning Group

Ardmore has access to the resources of a large, multinational company, all while maintaining its identity as a closely-knit, family business.

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